FAQ

Frequently Asked Questions

Everything you need to know about Krev.

Product

What is Krev?

Krev is an AI employee platform for e-commerce growth. Scout researches your market, Luna creates product creative, Kai works on performance marketing, and Chloe helps with social content.

What is an AI employee?

An AI employee is a role-based assistant inside Krev. Each one has a specific job, works with your business context, and helps complete repeatable work without needing you to start from scratch every time.

What types of content can Krev generate?

Krev can generate standard and 4K product photos, lifestyle scenes, virtual try-on shots, short video ads, ad variants, captions, and campaign or social drafts based on your products and brand context.

Which AI employees are included?

Starter includes Scout and Luna. Team and Grow include all AI employees: Scout for research, Luna for creative, Kai for performance marketing, and Chloe for social content.

What is Brand DNA?

Brand DNA gives your AI employees brand context. When you add your website, Krev extracts your colors, fonts, logo, and visual style so generated work stays closer to your brand without manual setup.

What are Studios?

Studios are curated visual presets Luna can use for product creative. Choose from 20+ styles like COS Clean, Jacquemus Provence, or Neon Tokyo to give new assets a consistent look.

What's included in the Ad Library?

Our Ad Library contains over 3 million ads across industries. All plans include unlimited access. Each ad is analyzed for visual quality, copy effectiveness, and engagement signals.

What file formats do you support?

We support all major image formats including PNG, JPG, and WebP. For videos, we export in MP4 format optimized for social media platforms like Instagram, TikTok, and YouTube.

Pricing & Credits

How do credits work?

Credits are used only for generated media. Standard images cost 1 credit, high-quality images cost 2 credits, high-quality upscales cost 1 credit, and video costs 2 credits per second. Credits reset at the start of each billing cycle.

How much does Krev cost?

Krev offers three paid plans: Starter ($49/month, 100 credits), Team ($198/month, 250 credits), and Grow ($398/month, 500 credits). Enterprise pricing is available for custom needs.

Can I upgrade or downgrade my plan?

Yes. Upgrades start immediately and begin a new billing period. Contact us if you need to move to a lower plan.

Is there a money-back guarantee?

Yes, with conditions. The 7-day money-back guarantee covers your first subscription payment only, on a monthly plan bought at the standard price, and only while no credits from that subscription have been used. The 7 days start on the day the subscription begins. It does not apply to yearly plans, renewals, upgrades, credit packs, later subscriptions, or any purchase made with a discount, coupon code, partner offer, or other promotional pricing.

Do you offer refunds?

Only a first monthly subscription payment that meets the 7-day guarantee conditions is eligible. Purchases made with promotional pricing, discounts, coupon codes, or partner offers are non-refundable. We also do not refund yearly plans, renewals, partial billing periods, credit packs, used or unused credits, or plan changes. If we make a billing mistake, contact us and we'll fix it.

Do you offer credit packs?

Yes. Active subscribers can buy one-time credit packs when they need extra headroom without changing plans. Pack credits are used after your normal subscription credits and do not expire while your subscription stays active.

Can I get credits back for results I'm not happy with?

We can't refund credits for individual generations. As with a creative shoot, AI generation has some natural variation, and it may take a few attempts to land the right result. That is expected behavior, and we're continuously improving quality and consistency. If a generation fails because of a technical issue or does not complete, credits are restored where our system can detect it.

What happens if I run out of credits?

You can upgrade your plan or buy a one-time credit pack. Credit packs are available to active subscribers and are used after your normal subscription credits.

Features

How do background tasks work?

Background tasks let your AI employee work autonomously. Only images or videos produced by the task use credits. Available on Team and Grow plans.

Is Krev suitable for Amazon product listings?

Yes. Krev can generate white background images, lifestyle shots, and infographic-style images that meet Amazon's product photo requirements. Many sellers use Krev for their Amazon FBA product listings.

Can AI employees replace human employees?

No. Krev's AI employees support your team by taking on repeatable research, creative, setup, and drafting work. You still guide the work, approve outputs, and decide what ships.

Integrations

How do I add products without a connector?

You can upload products manually or start from your website. Your AI employees can still use product images, descriptions, Brand DNA, and any context you provide.

Do you offer MCP access?

Yes. MCP access is available on Team plans and higher so Claude, Codex, and other MCP clients can use Krev tools with your credit balance.

Legal & Usage

Can I use the generated content commercially?

Yes, all paid plans include full commercial usage rights. You own the content you create and can use it for any business purpose including advertising, product listings, and marketing materials.

Still have questions?

Contact us at contact@krev.ai

Your AI team, ready in minutes.

Connect your store once. Krev's team creates the photos, videos, ads, and posts. One context, every job.

Hire your first AI employee

Plans from $39/mo yearly. 7-day money-back guarantee.

Animated walkthrough of the Krev app: asking Chief of Staff for a month of launch posts for a new product while Chief coordinates Luna and Chloe, approving the drafted social calendar in one click, opening a relevant handbag brand in Discover, then asking Chief for ads built on that brand, which Scout, Luna and Kai turn into staged Meta and TikTok campaigns that get approved.

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